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Christine Rafols

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Latest activity by Christine Rafols
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    Christine Rafols created an article,

    How Lykke Pocket calculates PnL?

    There are many ways to calculate PnL, and different people have different preferences. Lykke chose one of these ways to calculate it, but you might prefer a different one. If so, feel free to ignor...

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    Christine Rafols created an article,

    Which languages do you support?

    Lykke Pocket currently exist in 4 languages : English German French Italian We are committed to expanding the number of available languages for Lykke Pocket and hope to support your language soon...

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    Christine Rafols created an article,

    How do I change my name?

    Whether you have a typo in entering your name during account registration or you’re getting married, changing your name on your account shouldn’t be an overwhelming process. Just follow the simple ...

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    Christine Rafols created an article,

    What is a base currency and how do I change it?

    The base currency show the value of your balances converted in your preferred currency. In your account screen, you will find for each asset balance its converted value in your base currency. Your ...

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    Christine Rafols created an article,

    Why do I need to answer the questionnaire?

    In accordance with applicable laws and regulations, it is required to fill out the financial questionnaire as a part of our KYC (Account Verification) process. Account verification is an ongoing pr...

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    Christine Rafols created an article,

    How do I contact support?

    If you have any questions, require assistance to use our services or would like to raise an issue, our support team is always ready to help you.  You can contact us via :  Email at support.pocket@...

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    Christine Rafols created an article,

    How do I reset my password?

    If you have forgotten your password or you wish to change it for security reasons, please follow these simple steps:  On the Sign-In screen select “Forgot password”  Enter the email address associ...

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    Christine Rafols created an article,

    How do I open an account in another currency?

    Opening a new currency account is easy! Navigate to your account section  and Tap on “Add a Lykke Currency Account” Select the desired currency from the list. If you can’t find your desired curre...

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    Christine Rafols created an article,

    What are the documents accepted for identity verification?

    In order to comply with all regulations and as part of the account verification (or KYC), Lykke requires all users to complete the identity verification process in order to access its services. The...

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    Christine Rafols created an article,

    What is identity verification and why do I need to verify my identity?

    Identity verification is the first step in the KYC or Account verification procedure.  It is carried out to in order to identify the customers before they are onboarded. It is a key step to prevent...